Orders are processed within 3–12 business days after payment confirmation. Once dispatched, standard international shipping typically takes 7–12 business days. Please note that processing time and shipping time are separate, and delivery estimates are not guaranteed — customs inspections, weather, or carrier disruptions may cause delays.

Yes — orders of US$100 or more qualify for free standard shipping. For orders below US$100, the applicable shipping charge will be calculated and displayed at checkout before you complete payment.

You may request a return or exchange within 15 days of delivery. Items must be unworn, unused, in original condition, free from stains or damage, and include all original tags, accessories, shoe boxes, and packaging. Clearance or final-sale items, gift cards, and items that have been worn or damaged are non-returnable.

Contact us within 7 days of delivery at lw_xfys@163.com with your order number, a description of the issue, and clear photos or videos of the item, packaging, and shipping label. For visibly damaged packages, please reach out within 3 days whenever possible. If the issue is confirmed to be our responsibility, we will cover reasonable return or replacement shipping costs.

Email us at lw_xfys@163.com with your order number and the reason for your return. Wait for our customer service team to approve your request and provide the official return address — do not send returns to the address on the original shipping package unless we confirm it. Ship the item using a trackable service and send us the tracking number. Unauthorized returns may be refused.

Once your return is received and inspected, we will notify you of the approval status. Approved refunds are issued to the original payment method within 1–2 business days after inspection. Your bank or payment provider may require additional time to post the refund. Original shipping charges are non-refundable unless the return results from a confirmed defect, damage, or shipping error on our part.

Yes — size exchanges may be requested within 15 days of delivery, subject to product availability. Please contact us before returning your item so we can confirm whether the requested size is in stock. Customers are responsible for exchange shipping costs unless the item received was defective, damaged, or incorrect.