Refund policy

REFUND & RETURN POLICY

Last updated: August 24, 2026

Thank you for shopping with UBORYA. This Refund & Return Policy applies to all orders placed through our website.

1. RETURN ELIGIBILITY

You may request a return or exchange within 15 days of the date your order is delivered.

To qualify for a return or exchange, the item must:

• Be unworn, unused, and in its original condition
• Be free from stains, odors, scratches, damage, and signs of wear
• Include all original tags and accessories
• Be returned with the original shoe box and packaging intact

Items that do not meet these conditions may be rejected or may qualify for only a partial refund.

1. NON-RETURNABLE ITEMS

The following items cannot be returned or exchanged:

• Clearance, final-sale, and limited-time promotional items marked as “Final Sale”
• Items that have been worn, stained, scratched, damaged, altered, or improperly handled
• Items with missing tags, accessories, original packaging, or shoe boxes
• Gift cards, if applicable

Please review the product page carefully before purchasing a final-sale item.

1. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If your order arrives damaged, defective, incomplete, or incorrect, please contact us within 7 days of delivery at lw_xfys@163.com.

Please include:

• Your order number
• A description of the issue
• Clear photos or videos showing the item, packaging, and shipping label

After reviewing your claim, we may offer a replacement, full refund, partial refund, or another appropriate solution. When the issue is confirmed to be our responsibility, UBORYA will cover the reasonable return or replacement shipping costs.

For items visibly damaged during delivery, please contact us within 3 days whenever possible.

1. RETURN SHIPPING COSTS

For returns caused by an incorrect size selection, change of mind, personal preference, or ordering mistake:

• The customer is responsible for return shipping costs
• Original shipping charges are non-refundable
• Any customs duties or additional return charges are the customer’s responsibility

For confirmed defective, damaged, or incorrectly shipped items, UBORYA will cover the reasonable return shipping costs.

1. RETURN PROCESS

To request a return:

1. Email lw_xfys@163.com with your order number and reason for the return.

2. Wait for our customer service team to approve your request and provide the official return address.

3. Ship the item using a trackable delivery service.

4. Send us the return tracking number.

5. Once the warehouse receives and inspects the item, we will notify you of the result.

Do not send a return to the address shown on the original shipping package unless our customer service team specifically confirms that address.

Unauthorized returns sent without prior approval may be refused and may not qualify for a refund.

1. REFUNDS

Once your return has been received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method within 1–2 business days after inspection. Your bank, card issuer, or payment provider may require additional time to post the refund to your account. These processing times are outside UBORYA’s control.

Original shipping charges are non-refundable unless the return results from a confirmed defect, damage, or shipping error caused by us.

1. EXCHANGES

Size exchanges may be requested within 15 days of delivery, subject to product availability.

Please contact us before returning your item so we can confirm whether the requested size is available. Customers are responsible for exchange shipping costs unless the item received was defective, damaged, or incorrect.

1. RETURN TRANSIT RESPONSIBILITY

Customers should use a trackable and appropriately insured shipping service. UBORYA is not responsible for returned packages that are lost, delayed, or damaged in transit due to inadequate packaging or the return carrier.

This policy does not limit any mandatory consumer rights available under applicable law.

Contact: lw_xfys@163.com