Shipping policy

SHIPPING POLICY

Last updated: August 24, 2026

Thank you for shopping with UBORYA. This Shipping Policy explains our order processing, shipping, tracking, customs, and delivery procedures.

  1. ORDER PROCESSING

Orders are generally processed within 3–12 business days after payment has been confirmed.

Orders placed after 5:00 p.m. local time, on weekends, or on public holidays will begin processing on the next business day.

Processing times may be extended during major sales, holidays, new product launches, or other high-volume periods. Processing time is separate from shipping time.

  1. SHIPPING DESTINATIONS

We ship to most countries and regions worldwide. However, delivery may be unavailable to certain restricted, remote, or unsupported locations.

If we cannot ship to your address, we will contact you and issue an appropriate refund for the affected order.

  1. SHIPPING TIME

Standard international shipping usually takes approximately 7–12 business days after the order has been dispatched.

The total estimated delivery time is:

Processing time: 3–12 business days
Shipping time: 7–12 business days

Delivery estimates are provided for reference only and are not guaranteed. Customs inspections, carrier disruptions, severe weather, public holidays, and other circumstances outside our control may cause delays.

  1. SHIPPING COSTS

Orders of US$100 or more qualify for free standard shipping.

For orders below US$100, any applicable shipping charge will be calculated and displayed at checkout before payment.

  1. ORDER TRACKING

After your package has been dispatched, we will send a shipping confirmation email containing a tracking number or tracking link.

Tracking information may require several days to update after dispatch. If you do not receive the email, please check your spam or junk folder before contacting us.

For tracking assistance, email lw_xfys@163.com with your order number.

  1. SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully verify the recipient’s name, address, apartment or unit number, postal code, telephone number, and country before placing your order.

If you notice an error, contact us as soon as possible. We cannot guarantee that an address can be changed after an order enters processing or has been dispatched.

UBORYA is not responsible for delays, failed deliveries, or additional charges caused by an incomplete or incorrect address provided by the customer.

  1. CUSTOMS AND DUTIES

UBORYA will arrange customs declaration and cover the applicable customs-clearance charges associated with the original shipment.

Customs inspections may cause additional delivery delays. Any unusual local charges or requirements imposed directly on the recipient by local authorities will be handled in accordance with applicable local rules.

  1. DELIVERY DELAYS

UBORYA is not responsible for delays caused by circumstances outside our reasonable control, including:

• Customs inspections or clearance procedures
• Shipping carrier disruptions or technical failures
• Incorrect or incomplete delivery information
• Severe weather or natural disasters
• Public holidays, strikes, or transportation restrictions
• Government actions or regional delivery restrictions

We will provide reasonable assistance in contacting the carrier or reviewing available tracking information.

  1. LOST OR MISSING PACKAGES

If tracking shows that a package has been delivered but you cannot locate it:

• Check around the delivery location
• Ask household members, neighbors, reception staff, or building management
• Contact the local carrier using the tracking number

If the package still cannot be located, contact us at lw_xfys@163.com. We will help review the shipment, but delivery claims may be subject to the carrier’s investigation and rules.

  1. DAMAGED PACKAGES

If your item arrives damaged, please contact us within 3 days of delivery.

Include your order number and clear photographs of:

• The damaged item
• The outer package
• The inner packaging
• The shipping label

Please keep all packaging until the claim has been reviewed.

  1. MULTIPLE PACKAGES

Some orders may be shipped in separate packages. If this happens, you may receive more than one tracking number, and the packages may arrive on different dates.

  1. CONTACT US

For shipping questions, contact:

UBORYA
Email: lw_xfys@163.com